The FSS Assistant assists the individuals and their families to access necessary services through individual outreach and case management efforts and ensures that those services are being delivered in compliance with NYS/OPWDD regulations and contracted units of service.

Reports to FSS Coordinator and finally to the Deputy Director

Salaried/Hourly: Hourly

Schedule: Monday-Friday, In Main Office (Not Remote)

On Call: Yes

Duties & Responsibilities:

· Assist the Family Support Services (FSS) Department with individual outreach, intake, and program/service enrollment processes; maintain the agency’s individual waiting list.

· Provide case management services to individuals in their homes.

· Obtain, verify, and maintain all required family documentation.

· Represent the agency at ID/DD Council meetings and participate in outreach events as needed.

· Coordinate all agency outreach activities and events.

· Provide service coordination for individuals enrolled in Family Support Services.

· Document activities including eligibility, enrollment, and monthly case notes in a timely manner.

· Support maintenance of quarterly unit service commitments and related reporting.

· Assist with Family Reimbursement responsibilities.

· Collect and organize all necessary materials, forms, and receipts for Committee review.

· Review receipts to ensure purchased items comply with reimbursement requirements.

· Prepare check request forms and submit for supervisor approval.

· Ensure compliance with the OPWDD contract by distributing required annual funds to eligible families.

· Participate in required staff training, supervision sessions, and staff meetings.

· Perform other duties as assigned.

Qualifications:

· Associate’s or bachelor’s degree in health or human service field preferred.

· At least 1-3 years of experience working in the Human Services field, preferably In the OPWDD field.

· Willing to train the right candidate with minimal experience.

· Bilingual Chinese required. (Cantonese and/or Mandarin)

Physical Activities: The basic responsibility of all GHO employees is to ensure the safety and wellbeing of our individuals at all times. The minimum physical requirements listed reflect the physical activities necessary to perform the essential function of the position. Requirements, skills, and abilities included have been determined to be minimal standards required to successfully perform the position. In no instance, however, should the duties, responsibilities, and requirements delineated be interpreted as all inclusive. Additional functions and requirements may be assigned by supervisors as deemed appropriate.

Minimum Requirements:

· Physical Efforts:
– While performing the duties of this job, the employee is regularly required to talk, hear, stand, walk, sit, reach with hands and arms, bend, or kneel.
– Requires normal finger dexterity to type and pick up routine office materials and tools in the office.
– Requires traveling to and from individual’s homes.
– Able to accompany individuals in a vehicle on recreational trips.

· Mental Efforts:
– Ability to apply common sense understanding to carry out detailed instructions.
– Ability to perform very basic math skills including adding, subtracting, multiplying, and dividing.
– Ability to read, analyze, and interpret documents and information appropriate to the job.
– Ability to communicate in complex sentences and write sentences using proper adjectives and adverbs.
– Ability to effectively present information and respond to questions from others.

Required Trainings: New Employee Orientation, Intro to Developmental Disabilities, HIPAA/Privacy & Confidentiality, and any other assigned training.

Join us as a Family Support Assistant (FSS) to make a meaningful difference in the lives of children and families. Your dedication will help build stronger communities through compassionate support, expert intervention, and unwavering commitment.

Salary commensurate with experience and qualifications.

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Job Type: Full-time

Pay: From $40,000.00 per year

Benefits:

• 403(b)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Language:

• Chinese (Cantonese and/or Mandarin) (Preferred)

Work Location: In person